Return & Refund Policy

Simon Says Pet, Inc. Last updated: August 24, 2026

At Simon Says Pet, we stand behind the quality of everything we make. Because we sell products that go in, on, and around your dog, we maintain strict hygiene and safety standards that limit what we can accept back. Please read this policy carefully before purchasing.

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30-Day Return Window

Eligible items may be returned within 30 days of the delivery date. Returns requested after 30 days will not be accepted, no exceptions.

To be eligible for a return, your item must be:

• Unopened and unused, in its original packaging with all seals intact
• In the same condition you received it
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For the health and safety of pets, the following items cannot be returned or refunded under any circumstances:

• Opened items of any kind, including food, treats, supplements, and chews. Once a seal is broken, the product cannot be restocked or resold.
• Toys, whether opened or unopened, due to hygiene and safety standards
• Beds, bedding, blankets, and crate pads, whether opened or unopened, due to hygiene standards
• Grooming products that have been opened or used
• Final sale, clearance, and promotional items
• Gift cards
• Bundles or kits with any opened or missing components

If you are unsure whether a product is right for your dog, please contact us before purchasing. We are happy to help you choose.

How to Start a Return

1. Email woof@simonsayspet.com with your order number and the reason for your return.
2. Wait for a Return Authorization (RA) number. Returns sent without an RA number will be refused and no refund will be issued.
3. Ship the item to the address provided in your RA confirmation within 14 days of receiving your RA number.

We strongly recommend using a trackable shipping method. Simon Says Pet is not responsible for return packages lost or damaged in transit.

Return Shipping Costs

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• A 15% restocking fee may be deducted from your refund on eligible returns.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund (less original shipping and any restocking fee) will be issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.

Items returned in a condition that does not meet the requirements above will be rejected. Rejected items can be shipped back to you at your expense, or will be donated or discarded after 14 days.

Damaged, Defective, or Incorrect Items

We inspect every order before it ships, but mistakes happen. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We will make it right with a replacement or full refund at no cost to you. This is the only circumstance in which opened products may qualify for a refund, at our sole discretion.

Exchanges

We do not offer direct exchanges. If you need a different item, return the eligible item for a refund and place a new order.

Chargebacks

Filing a chargeback for an order that does not meet the return criteria above does not entitle you to a refund. We respond to all chargeback claims with order documentation, delivery confirmation, and this policy.

Pre-Orders

Some items can be reserved before they reach our warehouse. You pay the full price once, at checkout. Each product page shows when we expect it to ship.

You can cancel a pre-order for a full refund any time before it ships. Email woof@simonsayspet.com with your order number, and we will refund your original payment method within 5 to 10 business days.

If an expected ship date changes, we will email you the new date. You can choose to wait or cancel for a full refund. Once an order ships, our Return & Refund Policy applies. Subscriptions 

We do not offer subscriptions. You are charged once, at checkout, and there are no recurring charges.

Questions

Contact us at woof@simonsayspet.comor through the contact form on our website. We respond within 1 to 2 business days.

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Simon Says Pet, Inc. reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order.